Mental Health Case Management is defined as a series of actions taken by a specified MHCM team or individual case manager to assess needs, plan, coordinate, and refer consumer services, treatments, and supports. MHCM services address issues in the following seven areas: living arrangements/daily supports, vocational/educational, social supports, leisure skills, financial/employment, physical health, and emotional/behavioral.Case management services help individuals access clinical and other services that prevent deterioration in their current mental status and promote their recovery toward independent living.
PCS case managers are able to serve consumers with a severe and persistent mental illness, mental retardation, and co-occurring substance abuse problems. Consumers with evidence of co-occurring substance abuse problems are provided integrated services to address both problem areas. Services may be delivered in any setting that provides the best the best access and is preferred by the persons served. This includes the consumer’s residence, correctional settings, shelters, community resource sites, hospitals, schools, and medical or other service sites. Cultural and ethnic factors are taken into consideration in the delivery of case management services. Case Management services may be delivered in either Level 1 (CTT) or Level 2 programs with varying durations and intensities. However, the basic functions and activities of a case manager remain the same across all case management programs.